As previously suggested size does not mean success. However, we need a guide or gauge to determine growth, success, and sound financial planning. Some old school folks keep it simple. “I bring in more revenue than I have expenses”. That is fine and dandy but in the new normal before we attempt to conquer the…

The most critical component in purchasing a company is to get what you pay for. Essentially, vehicles have titles, property has deeds and leases, trademarks and corporations have ownership certifications, phone numbers and domains have verifiable ownership credentials. Nobody owns a customer. The most important asset in a sale is the one item that you…

Well before 9/11, numerous recessions, the APPnology apocalypse, and now the pandemic, our industry saw mergers, acquisitions, buying, selling, and working alliances as regularly as rain. For every reason someone wanted out there was another reason someone wanted in. Some sellers wanted a lot for a little while many buyers offered a little for a…

Some years ago, Limousine & Chauffeur Magazine interviewed an old friend Greg who at the time was the Chauffeur manager at Metropolitan Limousine in Chicago. I clearly remember his challenges and how he sought to overcome them. He quickly realized that being a driver is not a first career choice in our society. Some choose…

One of the most frequent tasks involving ground transportation operation is the flight check. It is the start or finish of the majority of orders, and also often is a mid-stream component in the execution of jobs and orders. The easiest way to check a flight is old school style. Simply call the airline’s toll-free…

As a third shift off site reservation/dispatch vendor we are often asked how we juggle. If a caller determines they have reached an outsider one must work quickly because you only have a precious few seconds to gain their confidence. Having certain system credentials and access certainly helps, but in this line of work it…

It is known to all seasoned transportation providers that there are numerous elements between booking and billing which are vital to success in our industry. A seemingly innocuous component I never realized played a major role in day to day operations is the driver wake-up process: the action plans, fail-safe mechanisms, and dynamic protocols that…

Every minute of every day trucks are crisscrossing North America delivering millions of doses of vaccines to distribution centers. From there the shipments go through numerous stages to hit the final facility for administering to patients in need. I think there is a better way. A smarter way. We have thousands of buses and coaches…