There was once a saying. “You can’t be all things to all people.” It implied old school to stick with your product and never deviate. Today more than ever through well thought and planned alliances, we can and absolutely should be all things to all people providing they fall into the realm of ground transportation.…

Likely, 70–80% of all the components and protocols required to run a transportation service are interchangeable. It is the 20–30% that makes all companies unique. The primary percentage of that percentage is how and when the following days or future orders are covered, distributed, or dealt with. Much of the coverage is based on obvious…

Before I get into the mechanics of overcoming some roadblocks in our industrial endeavor, I must first explain some basic factors to underscore what we are up against. Let’s start out with two hypothetical fifteen car operations. They look alike, they act alike, they gross and net alike. They both are based in and service…

When the industry and its many suppliers first came out with their own App based product they tried to convince the industry that you can now compete with the Ubers. Nothing was further from the truth. The Uber concept did have an App which consumers naturally adopted and adapted to. But it was never the…

Friday 02/04/22 started off like any routine morning shift. One of my numerous wakeup calls was a 440am for a chauffeur nicknamed “Buzz.” Buzz was starting out with order #287085 which was a transfer of two pilots from their downtown hotel to Bradley airport. Buzz was far from being a limo driver. He was a…

I am not going to constantly remind everybody of the unique labor challenges we are all facing. You are all certainly aware. Besides, the real objective should be to solve the problem not to moan about it. However, this problem has some very unique components. Firstly, let us all agree on one thing. It is…

In one fell swoop, admittedly by accident, I believe I have solved the crime of the century. The ground transportation industry collectively has been victimized by this but were probably not aware. It started on a Tuesday night with a simple airport cancellation. Party calls from Miami to say their flight to Boston was cancelled…

The pioneering retailer Marshall Field, amongst his many accomplishments, was creating and popularizing the motto, “the customer is always right.” Complete and total customer satisfaction was the mainstay of the inception of American retail and business in general. Somewhere along the way however another motto became popular. That was “Caveat Emptor” Latin for “let the…

If there was ever an important lesson I learned in Limo 101 it was check the vehicle before you leave the client’s drop off location. It could be an open door glance. It could be a visual and physical check under all seats, magazine racks, and trunk. I knew a chauffeur who had a mini…

The ground transportation industry is in the midst of a terrible identity crisis. It is obviously not the first time and certainly not the last time. One of the factors that makes this particular time so challenging is that we have not hit dry land yet. Things change daily and the agile operation must learn…