What this industry needs more than ever is a commissioner. A commissioner to lead a commission, to study the commission issue plaguing our industry. It shouldn’t be hard to find one and naturally that person would be paid by commission. I am perplexed how the commission, a bird dog, finder’s fee, whatever has become such…

Way back in 2002 I was not watching the Chicago White Sox game. Truth is I am a Cubs fan, but that day was historic. An inebriated father and son jumped onto the field and brutally attacked the Kansas City first base coach. It was major news worldwide. Nothing like that had ever occurred. I…

I have a client who we have serviced many years. It is a mid-size operator in a larger secondary market. They are a very well run operation with all the parts. Brick & mortar, sedans, stretches, vans and buses. Like most of our clients, they are aligned with several booking networks. Booking networks are a…

It was just the beginning of the pandemic. The media spin on it was all over the place. Everyone had an opinion but everyone in a way was just clueless. I personally was convinced that it would over by the Fourth of July. I reasoned then that our planet has faced numerous challenges throughout history…

Can You, Could You, Should You? When I was younger my family went out to dinner at least once a month. Not really fast food, but not really fine dining either. One thing that always intrigued me growing up was seeing the lobster on the menu. It was never priced like the other choices. It…

There was once a saying. “You can’t be all things to all people.” It implied old school to stick with your product and never deviate. Today more than ever through well thought and planned alliances, we can and absolutely should be all things to all people providing they fall into the realm of ground transportation.…

Likely, 70–80% of all the components and protocols required to run a transportation service are interchangeable. It is the 20–30% that makes all companies unique. The primary percentage of that percentage is how and when the following days or future orders are covered, distributed, or dealt with. Much of the coverage is based on obvious…

Before I get into the mechanics of overcoming some roadblocks in our industrial endeavor, I must first explain some basic factors to underscore what we are up against. Let’s start out with two hypothetical fifteen car operations. They look alike, they act alike, they gross and net alike. They both are based in and service…

When the industry and its many suppliers first came out with their own App based product they tried to convince the industry that you can now compete with the Ubers. Nothing was further from the truth. The Uber concept did have an App which consumers naturally adopted and adapted to. But it was never the…

Friday 02/04/22 started off like any routine morning shift. One of my numerous wakeup calls was a 440am for a chauffeur nicknamed “Buzz.” Buzz was starting out with order #287085 which was a transfer of two pilots from their downtown hotel to Bradley airport. Buzz was far from being a limo driver. He was a…