AYS Dispatch

Transportation Division

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  • Drivers Can’t Be Choosers

    Since the day after I graduated high school I have been in the limousine industry. All parts, all levels, all positions. The first lesson I learned was that you take what you are given and do not say no. The word no is not in the industry vocabulary. I also learned that a regular does…

    March 22, 2024
    Drivers Can’t Be Choosers

  • When in doubt don’t.

    You ever realize how good the electric company has it. Think about it. You apply for service. They check your credit, if you pass, they turn the juice on, and you are good to go. If you don’t pay your bill, they turn it off and you are out of luck. You can’t go to…

    March 16, 2024
    When in doubt don’t.

  • GRAND THEFT AUTO

    I have been servicing a larger mid-size operation. Been with them easily close to 20 years. During the pandemic they went through a fair number of general managers. The first new one was a recently retired fortune 500 upper-level cubicle farmer. He could have also been a micromanaging higher-up. Can’t be sure. He wasn’t on…

    March 9, 2024
    GRAND THEFT AUTO

  • Cracks in the Foundation

    If you recall, some time ago I told you the story of Michigan Matt. Michigan Matt, who had the propensity to lose things has been one of my primary senior dispatchers for some time. Now firstly I must confess, his real name is Massachusetts Mickey. He did not want me to use his real name…

    September 1, 2022
    Cracks in the Foundation

  • The Dispatcher Dilemma

    In our industry’s previous life, the dispatcher played a very key role in the operation of one’s company. Although a large degree of their authority and actions may have been symbolic and attitudinally based, they nevertheless kept the train on the track and running on time. One operator humorously described it years ago. He said…

    September 1, 2022
    The Dispatcher Dilemma

  • Understanding Expanding by Dropping Your Branding

    Earlier this year I posted a 3-part piece on Appnology. It was a concept where the industry working together could create an all-encompassing app to eliminate some specific rivals. The gist was simple. We are their backbone and what the industry giveth, this industry can taketh away. The real meat and potatoes of the idea…

    September 1, 2022
    Understanding Expanding by Dropping Your Branding

  • Crisis Management

    In any given service industry performance or endeavor, one is only as good as their last mistake. In any company crisis or disaster, a similar dynamic applies. Have a solid plan regardless of the nature of the incident. The public in their very soul are typically forgiving, sympathetic, and understanding when bad things happen to…

    August 25, 2022
    Crisis Management

  • Wow, I never thought of it that way. Part 3 of 3

    As previously discussed, cross training staff has numerous operational advantages. It breaks up monotony, offers schedule flexibility, and other little things. The chain of command, bureaucracy, or hierarchy of many companies are the same. Dispatch is understaffed, overworked, and in a constant battle of supply, demand, and personality conflicts. Reservation agents are in a constant…

    June 24, 2022
    Wow, I never thought of it that way. Part 3 of 3

  • Wow, I never thought of it that way. Part 2 of 3

    The idea or concept started to take form with odd, unique operational practices and tricks I picked up over the years. One of my all-time favorites was FedEx and the flying spares. Now remember, the FedEx aircraft fleet is one of the 10 largest in the world. 6 nights a week they would launch 3…

    June 18, 2022
    Wow, I never thought of it that way. Part 2 of 3

  • Wow, I never thought of it that way. Part 1 of 3

    One of the concepts that always fascinates me are when I learn simple solutions to complex problems. I often wonder, maybe wish, why can’t I reverse engineer the idea and perhaps get two solutions for the price of one problem? Our entire planet functions consistently better as we societally, discover, exploit, and implement these ideas.…

    June 11, 2022
    Wow, I never thought of it that way. Part 1 of 3

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